Shipping policy
Thank you for shopping with Pomence™. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.
ORDER PROCESSING
All orders are processed within 2–3 business days of receipt. Processing time begins once your order has been submitted successfully and payment has been confirmed. Orders are not processed or shipped from Friday, 12 pm EST through Sunday, or holidays.
Please note that processing times may be extended during periods of high order volume, holidays, promotions, or due to unforeseen operational delays. If your shipment experiences a significant delay, we will contact you via email or phone.
SHIPPING ORIGIN
To help fulfill orders efficiently, we may ship products from one or more of our global warehouse locations. As a result, shipping origin may vary depending on product availability, inventory placement, and destination.
ESTIMATED DELIVERY TIMES
Once processed and shipped, orders typically arrive in about 5 to 15 days.
Delivery estimates are not guaranteed and may vary based on carrier performance, destination, customs processing, weather, and other factors outside of our control.
SHIPPING COSTS
Shipping charges for your order will be calculated and displayed at checkout.
TRACKING INFORMATION
When available, tracking information will be sent to the email address provided at checkout once your order has shipped. Please allow a short period of time for tracking updates to appear after shipment confirmation. The tracking number will be active within 24 hours. You can also look up your order at pomence.com/pages/track-your-order.
CUSTOMS, DUTIES, AND TAXES
Pomence™ is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).
DELAYS
While we work hard to deliver your order within the estimated timeframe, delays may occasionally occur due to:
- Carrier delays
- High seasonal volume
- Customs processing
- Weather events
- Inventory transfers between warehouses
- Other factors outside our control
During periods of high demand, please allow an additional 1–4 business days for your order to be processed.
Pomence™ is not responsible for shipping delays caused by carriers, customs, or events outside our reasonable control.
INCORRECT SHIPPING INFORMATION
Please make sure your shipping address is complete and accurate at checkout. We are not responsible for delays or delivery issues caused by incorrect or incomplete shipping information provided by the customer.
We make every attempt to validate the shipping address provided at checkout to ensure it is recognized as a valid address by the delivery service. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.
DAMAGED, MISSING OR STOLEN SHIPMENTS
If your order arrives damaged, or the carrier shows it as delivered but you cannot find it, see the "Damaged Orders" and "Missing or Lost Orders" sections of our Refund Policy. Please let us know within 15 days of delivery; allow up to 21 days for a missing-parcel investigation.
CONTACT US
If you have any questions about your shipment, please contact us at: